By Sallie Ann Burnett, East Regional Director, Alliance for Innovation Customer Segmentation: How Knowing Your Customers Can Help You Serve Them Better by Kate Graham, Manager – Corporate Initiatives, London, ON As providers of public services, we tend to think that our services are for everyone. All citizens in our communities use water and garbage…
The following membership applications have been received. If no current member comes forth with a reason why these applicants should not be approved as members, he/she will be invoiced for dues. Kelvin L. Baker Sr., District V, City Manager, City of Opa-locka, Full Member; Thomas W. Barwin, District VI, City Manager, City of Sarasota, Full…
FCCMA will hold two symposiums this fall, one in Lake City on October 24 and the other one in Lakeland on November 20. The theme this year is “Stay in the Game: Developing Your Roster into an All-Star Team.” They will both be held from 8:30 am until 3:30 pm. The cost is $75 for…
At its recent conference in Charlotte, ICMA recognized the following FCCMA members for their dedication to public service and professional management at the local level. 45 Years Terrance E. Stewart 40 Years Frank T. DiGiovanni James DiPietro Bruce T. Haddock George A. Long A. William Moss Jim R. Myers James O’Connor Michael I. Quinn Roger…
The ICMA Center for Performance Analytics recognizes the following communities for their commitment to the principles of performance management and effective communication of their performance data with local residents and peer communities. Depending on the level of recognition (Excellence being the highest), criteria include incorporation of data gathering and verification, public reporting, benchmarking and networking,…
The FCCMA dues statements will be mailed to members on October 1 for the FY 2015. When paying your dues, please sign the statement stating that you agree to abide by and will be governed by the Association’s charter, Bylaws and ICMA Code of Ethics. This year you can go to the FCCMA website at…
This award is presented to an academic leader or academic institution that has made a significant contribution to the formal education of students pursuing careers in local government. The award was established in the name of the longtime director of the University of Pennsylvania’s Fels Institute of Government. John L. Daly, Director of the School…
By Bob O’Neill, ICMA Executive Director In April 2013, I appointed a Range Rider 2014 Advisory Committee to celebrate 40 years of the Range Rider Program and to enhance its value to ICMA members and to state associations in the second century of ICMA. The Range Rider Program, now in 22 states, has been a…
