Please join FBC/FWEA for a joint workshop on “Using Data to Build a Better Utility.” This workshop will provide a look into the corporate world of building a culture of customer service and performance excellence, along with presentations related to the FBC Annual Report and data collection, to member best practices and lessons learned. A training built to lead your organization to a successful year and continued performance improvement.
This workshop will be held December 13, 2013 from 9:00 am to 3:30 pm at the Orange County Utilities Administration, 9150 Curry Ford Road in Orlando.
To register, go to: http://www.fwea.org/benchmarking_workshop.php.
