Don’t miss the FCCMA Annual Conference which will be held May 28-31, 2014 at the Orlando Hilton. The Conference Planning Committee has been working hard to put together a great lineup of sessions from which to choose. Case studies were submitted in mid-August and the Committee has chosen several that fit the theme. Fort Lauderdale…
The need for customer service in local government goes beyond the customer service contact center. This session will cover how local governments can establish processes and procedures that enable them to be more customer-friendly. Bring your questions to help determine what works best for your community. This free roundtable is presented by the Association for…
The City of Rockledge recently honored Jim McKnight’s (Rockledge City Manager) family by unveiling the McKnight Family Sports Complex. This recreation complex includes a baseball field, softball fields, a football field, a 1.2 mile nine-station jogging/exercise trail, 12 lighted tennis courts, two racquetball courts, soccer fields, playground and picnic pavilion. Jim McKnight’s father, Mac was…
